POLICY STATEMENT

All bookings are subject to availability. As a responsible tour company, it is our duty to make sure all local businesses are equally represented even though they may not always be equally available. Activities and raft houses are subject to change depending on seasonal weather and travel conditions. Andaman Discoveries and villagers will do their best to ensure that tour programs run according to plan. If, due to unforeseen circumstances, the tour program or activity has to be changed, an alternative will be offered.

GROUP BOOKINGS

All of our “join with a group” tours guarantee accommodation, meals, and a scenic lake tour. Because weather and other conditions at the lake are highly variable, we cannot always predict which activities or tours you will experience. Rest assured that we take our responsibility to our customers very seriously and can always vouch for the quality and safety of any tour we endorse. YOU WILL HAVE AN AMAZING TIME…trust! As stated in your confirmation email, if you are signed up for a group tour, you must be at our office in Takun no later than 9:30 AM on the morning of your booking. Any later will be considered a no-show at which time you are welcome to join the next available group on the next available day. Any no-shows are welcome to apply their deposits to future visits, other destinations, or transportation options offered through Andaman Discoveries, Takun®.

ACCOMMODATION & DEPOSITS

Due to the fact that Lake Cheow Lan is a remote location, it is often not possible for us to guarantee reservations at individual raft houses, but we do guarantee a room and location of equal or greater quality. A reservation can only be guaranteed with an online deposit made through our booking portal. All transactions are subject to a 7% VAT charge and are 100% secure. Deposits are non-refundable unless cancellation is made at least 30 days prior to arrival. Should a tour be cancelled less than 30 day prior to arrival,  we are happy to apply your deposit to another tour any time within one year of booking.